The staff here at Passport Pilates Studio wants you to have a positive, rewarding experience in a safe, serene and supportive environment. In order for us to deliver a positive experience to all clients, we ask that you review this information. These policies are for your protection, privacy, sanitation and enjoyment. Please have respect for the space as well as those within it.


Arriving at the studio...

Arriving on time is necessary for proper warm-up & injury prevention. Since Pilates is about the body-mind connection, we ask that you please be aware of your noise level so not to disturb sessions already in progress. Please remain in the waiting area until your instructor invites you into the studio. Please place your cell phone on silent or vibrate before entering the studio. We do not recommend arriving for your work out on a full stomach. Please allow your body a minimum of 2 hours for digestion after eating before working out. Be sure to inform your instructor of any recent changes in your health conditions such as neck, back or joint injuries or discomfort, heart disease, high blood pressure, recent surgery and pregnancy. All instructors are familiar with the health history that is on file. Please help us to stay abreast of what is currently happening with your body so that you can avoid injury and receive the optimum benefits of your Pilates work out.


Attire

Please dress in comfortable clothing that allows you to move and breathe freely. Form fitting clothing is encouraged but not required in order to help your instructor be certain that your body is in proper alignment. Gentlemen, if you choose to wear shorts to workout, please wear fitted biking/compression shorts underneath them. Long hair should be secured to avoid getting it caught in equipments. Pilates is performed in socks. Due to Board of Health regulations, bare feet are not allowed. We highly recommend Toe Sox or socks with non-slip soles. Please consider investing in a pair of “Toe Sox” with a non-slip sole, which can be purchased here for $14. In consideration of those clients who have allergies, please refrain from wearing perfume, fragrances, and cologne. For your safety, please do not wear any scented body lotion before coming to work out ! We love kids, but we do not provide child care. Please do not bring your little ones to the Pilates studio as we cannot be liable for them. If the child is older and can quietly amuse him/herself while you workout, we will permit them to do so. Please always check with us before bringing children in !


Prior to start of your session

Please check your Reformer Settings...Footbar Placement, Strap Length, Spring Tension, Head Rest and Shoulder Block Placement, etcetera... No food or drink other than tightly capped bottle water on the studio floor. Chewing gum in the studio can be hazardous and should be avoided during your session. It also prohibits the full breathing required.


At the end of your session

Please use one Hospital Grade Anti-bacterial Wipe to clean and sanitize your equipment and props. Please be sure to put all reformer/tower parts back in the position you found them so that they are ready to go for the next group. Return all props to their storage location.


Cancellation Policy

When you purchase Pilates sessions we make a reservation for you. We understand life happens and changes may need to be made to your class reservations. We will adhere to a strict 24-hour cancellation policy for all private and semi-private instruction and 12-hour cancellation for all group classes. All late cancellations will be charged at your purchase rate. Cancellations can be received via email or via the web-scheduler.


Waitlist Policy

Our on-line scheduler is equipped with a waitlist option. The waitlist option is fully managed by the client. We highly recommend that you only use this option if you are willing to check your TEXT / email often.

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